Common Consumer Questions

Commonly asked consumer questions.

Staying up to date on top consumer issues can be difficult. We've combined the most frequently asked consumer questions here to help keep you in the know.

Keep Your Galaxy Phone Clean

We all use our phones every day, and sometimes we may not realize exactly how often we're touching the display, especially when we're checking messages, browsing the internet, or using apps. Make sure you’re getting the best experience from your Galaxy phone by keeping it clean and sanitary. Taking care of your phone is simple, and we have the basic rundown right here.

Caution: These cleaning instructions are recommended for the glass, ceramic, and metal surfaces of your phone only. Accessories that are made of plastic, rubber, or leather may be damaged.

Properly clean your Galaxy phone

Before starting, make sure your phone is powered down and unplugged from any power sources. Remove any covers, cases, or accessories as well.

  • A lint-free, soft microfiber cleaning cloth is ideal for cleaning your phone. You may also use a camera lens cleaning cloth. These are gentle and will not damage your phone.

  • Gently wipe the front and back of your phone with the microfiber cloth. Do not apply too much pressure.

  • You should avoid getting excess moisture onto your phone; however, you may dampen the corner of the microfiber cloth with a small amount of distilled water.

  • You can also use a disinfectant, such as a hypochlorous acid-based solution (containing 50-80ppm) or an alcohol-based solution (containing more than 70% ethanol or isopropyl alcohol). Do not apply these liquid solutions directly to your phone; they should be carefully applied to a microfiber cloth instead.

  • Avoid using cans of compressed air, as they may damage the surface of your phone.

  • Do not use spray bleach on your phone.

Care for your Galaxy Z Flip or Fold

With just a little care and maintenance, you can make sure your Galaxy Fold or Z Flip always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out.

Keep your foldable phone in top condition

Your Fold or Z Flip is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it.

Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone.

To keep your Galaxy Fold or Z Flip looking and working great, follow these other important tips:

  • Before folding the phone, make sure there are no objects such as cards, coins, or keys in between the screens. Otherwise, a sharp object could potentially scratch or puncture the main screen.

  • This device is not water or dust resistant. Do not allow any liquids or particles to enter the device.

  • DO NOT press the screen with a hard or sharp object, such as a pen or your fingernail, or apply excessive pressure. Doing so could result in scratching or puncturing the screen.

  • DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers.

  • DO NOT fold the device toward the back side or backwards. The device will be damaged.

  • DO NOT place magnets near the phone. Magnetic objects, such as credit cards, passbooks, access cards, boarding passes, or parking passes, may be damaged or disabled by the magnets in the phone.

Note: Your device contains magnets, which may affect medical devices, such as pacemakers or implantable cardioverter defibrillators. If you are using any of these medical devices, keep your device a safe distance from them and consult with our physician before you use the device.

Attach the Z Flip's clear cover

Your Z Flip comes with its own protective clear cover that you can attach to the phone. There are two parts to the cover included in the device’s packaging, right inside the box's lid.

First, remove the vinyl strip from your Z Flip, and then clean any dust or fingerprints from the device’s surface using a soft microfiber cloth. Next, unfold your Z Flip so that it’s completely flat, and then place it face down. Peel off the adhesive tape from inside the clear covers, and attach them to the sides of the Z Flip. If you notice any dirt or dust under the cover pieces after using the phone for a while, you can take them off and wipe down the device.

Attach the Fold's Aramid Fiber Cover

Another thing that will keep Your Galaxy Fold in great shape is its Aramid Fiber Cover. 

This special case comes included in the Fold's black manual box, and it will protect your phone from scratches and dents.

Attaching the case is quick. First, clean the Galaxy Fold and the new case with a microfiber cloth. Next, remove the tape that is attached inside the case's front and back covers.

Then, carefully attach the front cover, starting at the right side of the front screen. Press the cover down, slowly moving toward the hinge, until you hear a snap. Do the same for the back cover, and you're done!f

Clean your foldable phone internal storage

Cleaning out your phone's files periodically will keep it free of unnecessary data, so it will keep running in top shape.

Additionally, you can stop background apps from running to free up memory. Luckily, your Galaxy Fold or Z Flip comes with some device care options and more that clean up storage and memory to help improve performance.
 

Set up Samsung DeX on your phone or tablet

Are you tired of squinting to get a better look at images? When you want to see every detail of an image or video, use Samsung DeX. It lets you connect your phone or tablet to a monitor for a larger and clearer view in desktop mode. It's also perfect for multitasking or using productivity apps, such as PowerPoint, that are easier to use on a big screen. You just need to set it up with a compatible DeX accessory.

Note: Available screens and settings may vary by wireless service provider and software version.

Connect with a DeX cable

Note: You can also use a standard USB-C to HDMI adapter to start DeX. The DeX cable is supported on Note8, Note9, Note10 series phones, S8, S9, S10, S20 5G series phones, Galaxy Fold, Tab S4, Tab S5e, and Tab S6.

The DeX cable lets you connect your phone or tablet directly to a monitor without the use of any other accessories.

Connect the USB-C end of the DeX Cable to the port on the phone or tablet, and then connect the HDMI end into the monitor's HDMI port.

If needed, unlock your phone. If it's your first time using DeX, a popup message will display on your phone's or tablet's Home screen. Tap Continue, and then tap Start to allow access to Full Desktop mode.

Next, another Samsung DeX popup will appear on the phone or tablet - tap OK, and then swipe down from the top of the screen to open the Notification panel. Tap the notification that says "Use your phone as a touchpad." Now you can control the monitor's cursor using your device! Read the instructions on the monitor, and then select OK.

On some devices, your monitor will automatically start screen mirroring whatever is on your device. To switch to Samsung DeX, open the Notification panel on your device. Tap the Samsung DeX notification, and then tap Samsung DeX. The monitor will switch to Samsung DeX mode.

If you want to use a keyboard and a mouse in Samsung DeX, you can connect Bluetooth devices directly to the device. Wired accessories are not compatible when using the DeX cable.

Connect with a DeX Pad or Station

Note: The DeX Pad supports the Note9 and S9 series phones. The DeX Station supports the Note8, and S8 series phones. Because of their size, tablets will not fit in the Pad or Station.

You can ace that research project by using a DeX Pad or a DeX Station. Both products are docking stations that your phone can sit in. With a DeX Pad your phone will lie flat, and with a DeX Station it will be propped upright. The great thing about a DeX Pad or DeX Station is that you connect wired accessories directly to it, such as a wired keyboard. You can use BlueTooth accessories if desired.

To set it up, connect the DeX Pad or Station to the Fast Charging Travel adapter that came with the phone. Connect one end of an HDMI cable to the DeX's HDMI port, and then connect the other end into the monitor's HDMI port.

If your phone has a case on it, make sure you take it off before connecting because it may cause connection issues. Next, connect your phone to the DeX Pad or Station.

If needed, unlock your phone. If it's your first time using DeX, a popup message will display on your phone's Home screen. Tap Continue, and then tap Start to allow access to Full Desktop mode. Another Samsung DeX popup will appear - tap OK.

Then, swipe down from the top of the screen to open the Notification panel. Tap the notification that says "Use your phone as a touchpad." Now you can control the monitor's cursor using your phone! Read the instructions on the monitor, and then select OK.

On some phones, your monitor will automatically start screen mirroring whatever is on your phone. To switch to Samsung DeX, open the Notification panel. Tap the Samsung DeX notification, and then tap Samsung DeX. The monitor will switch to Samsung DeX mode.

Samsung DeX settings

When you connect your phone or tablet to a DeX product, Samsung DeX Settings will be added to your monitor's Settings list. To access it, select Settings on the connected monitor, and then select Samsung DeX.

From here, you can customize your wallpaper or screen resolution for Samsung DeX, access keyboard and mouse settings, try new features in advance with Samsung DeX Labs, or learn how to use Samsung DeX. Let the exploring begin!

Screen Mirroring from your Samsung device to your TV

That photograph you took is stunning, but you know what would make it look even more amazing? Projecting it onto a big screen. With Smart View, you can wirelessly connect a compatible Samsung device to a Samsung Smart TV or a Chromecast device. Beam photos, videos, presentations, and games on a large screen to make them look bigger and better.

Note: Available screens and settings may vary by wireless service provider, software version, and device model.

Connect to your TV with Smart View

Make a big statement by projecting photos or videos from your phone or tablet onto your TV. You can also do the opposite and stream your TV to your phone's or tablet's screen!

Open the Quick Settings panel by swiping down from the top of the screen using two fingers. Then swipe to and tap the Smart View icon.

Tap your TV from the list of Available devices. Depending on the TV, you may need to enter a PIN or allow access to complete the connection.

Your phone's or tablet's screen will now appear on the TV. If you want to stream the TV's screen to your phone or tablet, and the TV supports it, tap Other device → Phone. To switch back, tap Phone → Other device

When you are done using Smart View, tap the Smart View icon on your phone, and then tap Disconnect.

Important: Make sure your TV is turned on and connected to the same Wi-Fi network as your phone. Some TVs may require you to switch inputs or turn on screen mirroring.

Project your Windows 10 PC to a TV

You can also mirror your Windows 10 PC’s screen to a TV even if you don't have the Smart View app installed on it.

On your PC, press Windows + K simultaneously to open the screen mirroring menujavascript:void('p'). Or you can click the Action Center icon on the far right of the task bar. It looks like a chat bubble. Then, click Connect to open the screen mirror menu. Select your TV from the list of available devices, and then review the on-screen instructions. Once connected, your PC's screen will appear on the TV. 

Access Smart View with SmartThings

You can mirror your phone’s or tablet's display to a TV using the SmartThings app as well.

Using your phone or tablet, open the SmartThings app, and select the TV you would like to mirror to. Make sure the TV is turned on and connected to your SmartThings account.

In the TV's setting page, tap More options (the three vertical dots), and then tap Mirror screen (Smart View). If needed, give your TV permission to access your device. Once that's done, your device's screen will appear on the TV.

Note: This feature may not be available on the PC version of SmartThings.

Screen mirror using a DeX cable or HDMI cable

If you can't connect your phone or tablet to a TV wirelessly, you can still screen mirror using a DeX cable or a USB-C to HDMI cable. Just connect the cable to your TV. On some models, it may start screen mirroring automatically. Other times, you may need to swipe down from the top of your device's screen to open the Notification panel. Then, tap on the Samsung DeX notification that says "Tap here to switch to screen mirroring." Now select the correct source on your TV and whatever is displayed on your phone will appear on the TV.

Cast your device's media

Another option that is similar to screen mirroring is casting, although there are some key differences. Casting usually only works with videos or movies, and does not display exactly what's on your screen the way screen mirroring does.

With casting, you can control the video on your phone or tablet, but you can also close the app and do other things without interrupting the video. Certain apps like Netflix or YouTube let you cast videos from your device directly to a big screen - there's usually a casting icon you can tap. Even if you don't have a smart TV, you can use third-party casting devices like Chromecast or Amazon Firestick to cast videos, photos, and other media.

Use the Smart View app

Besides the Smart View feature that's integrated into Galaxy phones and tablets, there's also a Smart View app. However, the app has a different purpose.

It's basically a hub for your entertainment. It lets you cast different apps and streaming services, such as Hulu or Netflix, onto a TV using your phone or tablet. You can also search for movies or shows to cast on the TV.

To use this app, first download Smart View from the Play Store. Power on your TV, and then open the Smart View app on your phone or tablet. Select your desired TV from the list of available devices. The App menu will appear. Select an app, such as Netflix or YouTube, to launch it on the TV. Remember, you can also search for movies and shows.

Note: The TV and device must be connected to the same network.

Tips for mirroring with Smart View

Here are some tips if you're having trouble mirroring your phone:

  • If your phone or tablet will not display, it may need permission from the TV. Restart your device and TV, and then try connecting again. Make sure to select Allow when it displays on the TV.

  • On a Samsung TV, you can bypass allowing permission for your device to access your TV. From Settings, on your TV, navigate to General, and then External Device Manager. Navigate to Device Connect Manager, and then select Access Notification. Set this to Off to automatically connect with the device when using Smart View. From the Device Connect Manager screen, you can also select Device List to manage the devices connected to your TV.

  • If your screen keeps turning off, change the screen timeout settings. From Settings, search for and select Screen timeout. From there, adjust the settings so your phone or tablet stays on for longer.

  • If the Smart View menu is minimized, tap the Smart View icon on your phone or tablet. The Smart View Control menu is only displayed on your connected device.

  • If the device's image looks small on your screen, you can make it a little bigger by changing the aspect ratio. On your phone or tablet, tap the Smart View icon, and then tap More options (the three vertical dots). Tap Settings, and then tap Phone aspect ratio. From there you can choose your desired aspect ratio. Most TVs will look best with a 16:9 aspect ratio.

Use workout programs in Samsung Health

You've gone through your whole workout repertoire and are looking for something new. Samsung Health has a variety of fitness programs to mix up your routine. There's stretching, weight loss, running, endurance training, and more. Unlike exercise trackers, workout programs give you a set schedule that you can follow. When you add or use programs, you'll feel challenged again.

Note: Available screens and settings may vary by wireless service provider, software version, or phone model.

Add a program

On a phone

Open the Samsung Health app. Tap the Discover tab, and then tap Programs. Select a specific program that interests you to view its details. If you like the program, tap Add program, and then tap Done. Once a program has been added, it will appear on your Samsung Health Home tab.

Note: If it's your first time looking at programs, you may need to review a disclaimer before you're able to view the full list of available programs.

On a smart watch

Before you can add a program to your watch, you have to add it on your phone. Any programs added to your phone will automatically be available on your watch and can be added using the Multi-workout widget. If you don't have this widget, you can add it from the watch or the Galaxy Wearable app. Once you have it, scroll to Multi-workout, tap Add, and then tap the name of the program you want to add. Now tap Done, and that's it! 

Use a program

On a phone

To use a program you've added, tap the Home tab, and then swipe to and tap the program. Tap Download workout, and when it's done downloading, tap Start workout. You will be able to rewind, pause, or fast forward the workout video. To stop the program, tap the Pause icon, and then tap Stop workout.

On a watch

 There are two ways to start your workout program from your watch. If you added the program to the Multi-workout widget, simply scroll to the widget, and then tap the program. You can wait for the countdown, or tap Start to begin immediately.

Alternatively, you can simply scroll over to the Exercise widget and tap Work out. From here, tap the name of the workout program you want, and then wait for the countdown or tap Start. To pause or stop, press the back button on your watch. This will pause the program. Tap Stop to finish your workout, and then tap the check mark.

Drop a program

If you've finished a program, or you found a better one to suit your needs, you can remove any you aren't using.

From the Home tab of Samsung Health, swipe to and tap the program you want to drop. Tap More options, and then tap Drop program. If you change your mind, you can always download it again later.

Note: Once you drop a program on your phone, it will automatically be removed from your watch.

Connect with friends using the Together feature in Samsung Health

Just like most activities, working out is more fun when you do it with someone else. Well, you'll never exercise alone with Samsung Health. Its Together features lets you challenge your friends to walking competitions. Or, you can join Global challenges and participate in different workout contests with people all over the world. With the Together feature in Samsung Health, you can join in on the action.

Set up the Together feature

Before you can start having fun with your gym buddies, you will need to set up the Together feature.

On your phone, navigate to and open Samsung Health, and then tap the Together tab. Tap Start and allow the permissions. Once it's all set up, you can add friends by finding them through the Friends page.

Add or invite friends to Samsung Health

Maybe you want to challenge some buddies to a little friendly competition. Luckily, as long as you've set up Together, you can add friends whether they are hardcore Samsung Health users or have never even used it!

Add friends who use Samsung Health 

First, open the Samsung Health app, and then tap the Together tab. Tap Friends, and then select your desired method to add a friend: ID, QR code, or Recommended.

ID lets you search for friends using their Samsung account. QR code lets you add a friend by scanning their Samsung Health QR code. Recommended shows people in your contacts that are using Samsung Health.

Once you've chosen a method, follow the on-screen prompts to add a friend.

Invite friends who don't use Samsung Health

Navigate to and open Samsung Health, and then tap the Together tab. Tap Friends, and then tap More Options on the Friends screen. Tap Invite friends and then tap Share. From there, you can send the link to them through text or social media. 

If they do have Samsung Health downloaded, the link will open the app and take them to the Together tab. If they don't have the app installed, the link will send them to the Samsung Health page on Play Store or the App Store.

Select a challenge

Once you join Together, you can work out with your best friends or people from other countries. The possibilities are endless.

Open Samsung Health, and then tap the Together tab. Tap Challenges, and then select your desired challenge.

To challenge your friends to a walking challenge, select 1:1 challenge. Choose a friend you want to challenge, select the amount of steps, and then tap Start. Whoever reaches the step count first wins the challenge.

To compete with people all over the world, join the Global challenge. Tap the current Global challenge, and then review the challenge's conditions. If you want to compete in the challenge, tap Join now. Every month, the Global challenge will be something different.

Adjust what information is seen in challenges

Maybe you love doing Global challenges, but don't want strangers friending you on Samsung Health. Don't worry, you can adjust what information is seen when you are participating in challenges.

Navigate to and open Samsung Health, and tap Menu. Tap Settings, and then swipe to the Together section. Tap your desired option to adjust its settings, or tap the switch next to it to turn it on or off.

From here, you can adjust the following options:

  • Leaderboard: Select who can see your leaderboard.

  • Challenges: Select who you want to be able to challenge you.

  • Together profile: Show your Friends list to others.

  • Search by my ID: Allow others to search for you using your Samsung account ID.

  • My phone number: Used to allow others to find you if they've saved your phone number in their contacts.

The differences between the Galaxy S20 5G models

This year, the newest editions to the Galaxy family are the Galaxy S20 5G, S20+ 5G and S20 Ultra 5G. Since there are three models, you’re probably wondering what the differences are between them as well as how the phones have improved. We have the details for you right here.

Camera

The most dramatic change on the S20 5G series is its innovative camera. The new and improved camera will make all of your photos stand out, whether you’re aiming for a professional look or just want to take pictures for fun.

Here is what comes on the different models:

  • All 3 versions: One front camera, and Wide and Ultra-Wide capabilities in the rear camera.
  • S20 5G: A 10M selfie camera and 3 cameras on its back. The main lens is 12M, the telephoto lens is 64M (with 3x optical zoom), and the Ultra-Wide lens is 12M.
  • S20+ 5G: A 10M selfie camera and 4 cameras on its back. The main lens is 12M, the telephoto lens is 64M (with 3x optical zoom), and the Ultra-Wide lens is 12M. It also has aTime of Flight sensor.
  • S20 Ultra 5G: A 40MP selfie camera and 4 cameras on its back. The main lens is 108M, the telephoto lens is 48M (with 10x optical zoom), and the Ultra-Wide lens is 12M. It also has a Time of Flight sensor.

Screen Size

Galaxy phones are known for their big, beautiful displays. And with the release of the Galaxy S20 5G, all three models have screen sizes that are bigger and better than ever before.

Here's a comparison:

  • S20 5G: The screen size is 6.2 inches.
  • S20+ 5G: The screen size is 6.7 inches.
  • S20 Ultra 5G: The screen size is 6.9 inches.

Battery

Although each one has a long-lasting battery, the three different Galaxy S20 5G devices have varying battery capacity. The higher the number, the more powerful the battery is. And just like with the other specs, the battery power is more impressive than ever.

Here's the battery power of each S20 5G model:

  • S20 5G: The battery is 4,000 mAH.
  • S20+ 5G: The battery is 4,500 mAH.
  • S20 Ultra 5G: The battery is 5,000 mAH.

Memory

All three S20 5G models have an incredible amount of memory: 12GB. That’s more than some laptops! On top of this, the Galaxy S20 Ultra 5G has a mind-blowing 16GB of memory if you purchase the model with 512GB of storage space.

Network

5G is slowly but surely spreading everywhere and is becoming more commonplace. Because of this, the new S20 5G models are all 5G-compatible.

  • S20 5G is compatible with sub-6.
  • S20+ 5G is compatible with mmWave and sub-6.
  • S20 Ultra 5G is compatible with mmWave and sub-6.
The new cameras on Galaxy S20 models

The S20 5G series’ cameras are packed with new features that are simple to use and will take your video and selfie skills further. It’s easier than ever to post exciting and personalized content to your favorite social media app with Single take photos. Enable Night mode when shooting outside in the evening, and use advanced zoom from hundreds of feet away without sacrificing quality.

Compare camera features

All S20 5G series’ front and rear cameras include Single Take for quick, 15-second clips and Space Zoom for magnifying objects near or far. Although you can capture incredible shots with each model, there are a few differences.

  • S20 5G: A slim design with a 6.2-inch Infinity-O display, three rear cameras, Bright Night mode, and 30x Space Zoom that allows you to create photos and videos anywhere.
  • S20+ 5G: Features pro-grade quad lenses, 30x Space Zoom, Bright Night mode, and a 6.7-inch Infinity-O display for a larger view.
  • S20 Ultra 5G: A professional studio is in your hands with quad lenses, 100x Space Zoom, a 6.9-inch Infinity-O display, Ultra Bright Night mode, and photography AI.

Single Take

Use Single Take to create photo clips of scenes, objects, and people. The camera’s AI will decide which images to capture to make a 15-second video.  

To begin, navigate to and open the Camera app, and then tap SINGLE TAKE. Tap Capture. When Single Take is activated, the camera will utilize multiple functions at once, including Best Shot, Ultra-wide Shots, Live Focus, Filter, and Smart Crop. The videos will use motion photo, bounce and reverse, and Hyperlapse.

After you’ve taken your shots you can select a thumbnail, and then tap Favorite (the heart icon) to set it as your favorite of the bunch.

To access additional editing options with Single Take, touch and hold the thumbnail you’d like to edit. Tap Best shot (the crown icon) to set a clip as the best-looking photo. Tap Save to add the thumbnail to your Gallery and delete the rest. Tap Share to send your video or clips to friends or asocial media app.

You can also create a movie by tapping Story Video Editor, and then choose from Highlight reel to show off the best moments from your clips, or Self-edited if you’d like to trim the video yourself.In Story Video Editor, you can customize your video by adding text or music.

When using Single Take, the camera will capture up to five photos and four videos, depending on how long you choose to record.

Night shots, zooming, and cropping

The new S20 5G phones also offer improved lowlight photography, stability, and zooming functions.

If you need to take a selfie or video while out with your friends after dark, use Bright Night mode for a vivid shot without any distortion.

Pull off those large group selfies with steady capture that offers smooth images every time. When filming a video, you can turn on the improved Super Steady feature to help keep images as clear as possible. The frame will remain steady no matter how you’re holding your phone.

You can zoom in from at least 100 feet away using the S20 5G and S20+ 5G models and still capture the details on your subject. Use the S20 Ultra 5G’s advanced zoom while standing 300 feet away and still get that perfect, clear shot. Once you’ve taken your photo, tap the Edit icon to crop it. Touch and drag the corners of the photo until you are finished cropping, and then tap Save.

My filters

Use the My Filters feature to create your own filters for your photos or videos. Take an existing photo that you like, and apply the colors and styles to another photo as you capture it.

Customize your photos with My Filters on Galaxy S20 5G

You love using filters in photos and videos, so why not create your own with My Filters on your S20 5G series phone? You can imitate the colors and styles of your favorite photos and apply them to new photos as you take them.

Note: You cannot use My Filters when the camera is set to a 3:4 64MP aspect ratio.

Use My Filters

Sometimes you just can’t find the right filter for the new selfie you took. If you’ve seen another photo with an effect that you admire, just add it to your Gallery and use it to make your own filter. Up to 99 custom filters can be created and saved to your phone.

  1. To start, open the Camera, and then select Photo.
  2. Tap Filter at the top of the screen, and then tap My Filters.
  3. Tap Create filter or Add filter to open your Gallery, and then tap Pictures or Albums to find the photo with the filter you want.
    Note: You can also select from Favorites or Recent.
  4. After tapping the photo, it will appear as a thumbnail. Tap the filter’s name to rename it, and then tap Save to add it.

Get the shot you want, and then tap the new filter to see how it looks. If you’d like to see how your photo will look without the filter, tap Original to compare. Tap Capture to take your photo. You can view it by tapping Back, and then opening Gallery.

You can adjust the intensity of the filter with the slider or remove the filter by holding down and then tapping Delete. To add more filters, tap Add filter, and then tap Save. Your filters can be organized by tapping and holding, then dragging them into a different order.

Zoom option and features available on Galaxy S20 5G models

For a powerful zoom that will deliver high resolution photos, use your S20 5G’s Space Zoom functions. The cameras on both the S20 5G and S20+ 5G feature True Zoom for precise, sharp pictures that allow you to get detailed close-ups. On the other hand, the S20 Ultra 5G Super OpticZoom can focus on objects or people from even farther away. You can also crop your photos without losing quality.

True Zoom on the S20 5G and S20+ 5G

The S20 5G and S20+ 5G cameras include a True Zoom function that will take clear, crisp photosfrom 100 feet away. You’ll feel like you’re only 3 feet away with the 30x zoom capacity that allows for advanced zooming.

Start using True Zoom by opening the Camera app and tapping Photo. Pinch your fingers on the screen to zoom in. You can also slide your finger along the bottom to increase and decrease the zoom. You may need to steady the phone for a few seconds to allow the frame to come into focus. Once you’ve zoomed in, tap Capture.

Super Optic Zoom on the S20 Ultra 5G

The S20 Ultra 5G camera features a Super Optic Zoom that is capable of capturing images from an incredible 330 feet away. You can magnify the details of an object up close as well.

To check out the Super Optic Zoom on your S20 Ultra 5G, navigate to and open the Camera app, and then tap Photo. You can tap the three zoom icons at the bottom of the screen, or pinch your fingers to zoom in. Tap the additional options to test out the different zoom capacities. The strongest zoom available is 100x, which will take detailed photos from far away.

When zooming in past 10x, a picture of the target will appear in the corner of the screen. You can use this as a guide when zooming in on the person or object you wish to capture. This is especially helpful when zooming in from an extreme distance to help you get that flawless shot.

Crop your photos

After taking a super zoomed-in photo, you can crop it however you like and still retain the photo’s quality. This is due to the camera’s high resolution, which will preserve your original photo.

  1. Navigate to and open the Gallery app, and then select the photo you want to crop.
  2. Tap the Edit icon, and touch and drag the corners of the photo to resize it to your liking.
  3. Once you’ve found the correct size, tap Save. You can also tap Reset if you need to start over. Your newly cropped photo will be added to your Gallery next to the original photo.

Switch between the photos to see the cropped and uncropped versions. You can continue cropping by selecting the photo, and then tapping Edit again.

Get that shot even in low light with Night mode on your Galaxy S20 5G

There’s no need to miss an important event or moment with your friends just because it’s dark out. Take your brightest photos yet with the S20 5G series’ advanced Night mode. Perfect for nighttime shooting, Night mode will produce vivid images without the camera’s flash. Use Super Bright Night on your S20 5G and S20+ 5G, and Ultra Bright Night on your S20 Ultra 5G for precise pictures in low or dim lighting.

Use Night mode

Illuminate your photos and videos with Night mode on your Galaxy S20 5G. To begin, open the Camera app, and then swipe to and tap MORE. Tap NIGHT, and then tap the zoom icons if you’d like to get a closer shot. Tap Capture when you’re ready to take your photo.

Night mode uses multi-frame processing to combine 30 images into one clear photo. The extra light captured by the S20 5G’s camera sensors will help your photos appear bright and enhanced.

Refresh rate options on your Galaxy S20 5G

"Refresh rate" is normally a term you hear with high-performance gaming monitors. But did you know your phone has a refresh rate too? While previous Galaxy phones had a refresh rate of 60 Hz, the S20 5G series has the ability to go up to 120 Hz! That means smoother navigation as well as improved gaming and entertainment.

What is a refresh rate and why is it important?

A refresh rate is the number of times a display can update its image in 1 second. Usually, the refresh rate is expressed in Hertz (e.g. 60 Hz). The higher the Hertz or refresh rate (like 120 Hz), the faster the screen responds and refreshes. This means using your phone will be more fluid.

If you are a mobile gamer, a higher refresh rate means your games will have less lag and stuttering and smoother animation, even if you’re playing online. On top of this, movies and videos with a lot of motion will look more realistic.

Adjust the refresh rate

When it’s time to dive into your favorite first person shooter or binge watch your favorite show, you can adjust your S20 5G’s refresh rate to get the absolute best experience.

  1. From Settings, search for and select Motion smoothness.
  2. Tap Motion smoothness again, and then choose your desired option.
    • Standard refresh rate - 60 Hz refresh rate, use this if you want to save your battery life.
    • High refresh rate - 120 Hz refresh rate, which will have all the benefits we discussed.

Note: 120 Hz refresh rate is not supported on WQHD+ resolution. If you switch to this resolution, the refresh rate will drop to 60 Hz.

Use the HDR10+ video feature on your Galaxy phone

High Dynamic Range, better known as HDR, is a standard that helps with color reproduction on displays. HDR10+ is a step up which increases color range and dynamic brightness. This camera setting will give your Galaxy phone’s camera a wider range of colors and depth, making videos more vivid and lifelike.

Note: This feature is not available when recording at 60fps or using the front-facing camera.

How HDR10+ makes high-quality videos

HDR10+ is a special technology that adds dynamic metadata to the phone’s camera. Simply put, this technology can change the camera’s settings based on the content on the screen and optimizes each frame. This will give your videos more detail and a larger range of color. In fact, HDR10+ can give you over a billion shades of color!

Turn on HDR10+ on your phone

The HDR10+ option will only work when you have certain settings enabled in the Camera app. Before you take any videos, make sure HDR10+ is turned on and that you have everything set upcorrectly.

  1. Open the Camera app, and then tap Settings.
  2. Tap Rear video size, choose 16:9, and then make sure the Resolution is set to FHD 1920x1080. Note: HDR10+ will only work with this video size.
  3. Tap Back, and then tap Advanced recording options in Camera settings.
  4. Tap the switch next to HDR10+ video.

Convert HDR10+ videos into SD videos

HDR10+ videos will not play on devices that aren’t compatible. However, you can convert your videos on the phone so they’ll be able to play on almost any device.

Navigate to and open Gallery. Select your desired HDR10+ video, and then tap Edit. Tap Resolution, select your desired resolution, and then tap Save. Gallery will save a copy of the video in the resolution you chose.

You can check what devices are compatible using the official HDR10+ website

What’s in the box for Galaxy S20 5G

The wait is over: the new Galaxy S20 series has finally arrived! You’re probably tempted to use your phone right away and leave its box by the wayside. But the accessories in that box are almost as important as the phone itself. Let’s take a look at what comes with your new S20.

Note: The available phone accessories may vary depending on your model, carrier, and the country or region you live in.

What’s included

Don’t accidentally throw away an essential accessory. Make sure to check your S20’s box and take out everything that comes inside:

  • A. USB Cable: Connect the USB-C to USB-C cable to the adapter to charge your phone.
  • B. Travel Adapter: A 25W charger adapter that you plug into an outlet.
  • C. USB-C AKG headset: A pair of headphones with a special USB-C port. All S20 models do not have a 3.5mm headset jack.
  • D. Ear Tips: The earbuds come in several different sizes. Swap them as needed so you can get the most comfortable fit.
  • E. Ejector Tool: Used for ejecting the SIM and microSD tray. All S20 models support a microSD card.

Here’s the documentation that’s also included:

  • Terms and Conditions: Contains information on Terms & Conditions and Health & Safety for using your phone.
  • Quick Reference Guide and User Manual: A short version of the guide and a full user manual to help you get started.
Galaxy Z Flip’s flexible cameras in action

With so many options for capturing photos and videos, using the camera on your Z Flip is a truly unique experience. You can grab photos when the phone is folded, unfolded, or propped open in Flex Mode.

Cover screen camera and selfies

Even with your Z Flip folded, the Cover screen can act as a viewfinder for quickly taking that selfie. To take Quick shot selfies when the phone is folded, double press the Side key. Press either Volume key to capture the photo. To see your photo, unfold the phone and tap the Gallery icon from the Camera app. You can also use the Cover screen preview when unfolded, by tapping the icon in the upper right corner to turn on the preview.

To record a video using the Cover screen, double press the Side key to open the Camera app, and then hold down the Side and Volume Up keys. Continue holding the Volume Up key to start the recording, and then release to stop.

Unfolded and Flex mode cameras

Go hands-free when the phone is partially folded in Flex Mode to take that great shot, and then unfold the phone for access to all of the camera modes.

Use the Camera app when the Z Flip is unfolded to access all settings, including Wide, Ultra-Wide lenses, and panoramas.

Photos in Flex Mode can be taken by holding the phone while it’s folded, or by setting it down on a flat surface. Adjust the phone’s top cover to create angles, choose the front or rear lens, and then tap Capture. While in Flex Mode, the camera options will shift to the bottom half of the screen and will reappear at the top when you unfold the phone.

Take hands-free photos

Your Z Flip is perfect for hands-free photography when you’re using the Cover screen, or when it’s folded in Flex Mode. Different methods are available so you can take photos by giving a voice command or showing your palm to the screen.

Open the phone, and then open the Camera app. Tap Settings, and then tap Shooting methods.

  • Tap the switch for Voice control, so you can take a photo by saying keywords like "Smile,” "Cheese," or "Capture." Or, record a video by saying "Record video."
  • Tapping the switch for Floating Shutter button will add a new Shutter option that can be moved around the screen.
  • To activate palm recognition, tap the switch for Show palm.  You’ll be able to take a photo by showing your palm to the screen. When using the Cover screen, showing your palm will start a timer, so you’ll know exactly when the photo will be taken.

Use Hyperlapse and Night hyperlapse

Night Mode can capture clear and precise photos after dark, and Night hyperlapse will create impressive motion videos without any blur. Hyperlapse photography is better and brighter than ever with your Z Flip.

To use Hyperlapse, open the Camera app, and then tap MORE. Tap HYPERLAPSE, and then position the phone to get the shot you want. The best results can be achieved by using Flex mode and Night hyperlapse together. Next, tap Record. Switch between Hyperlapse and Night hyperlapse by tapping the Night icon (it looks like a crescent moon) to get a fully illuminated video.

Flex your Galaxy Z Flip

Your Z Flip’s flexible hinge lets the phone remain propped open while you use apps. When your phone is partially folded, it will go into Flex Mode. For example, you can set the partially folded phone somewhere flat, like on a table, and use the bottom half of the screen to navigate.

Use apps in Flex Mode

When in Flex Mode, apps will automatically adjust to fit the folded screen. If you have an app open while the phone is unfolded, simply start folding it to change the app’s layout.

When using the Camera app, the lens view will switch to the top half of the screen, and the icons will shift to the bottom half. Tap and swipe along the bottom screen to take photos, videos, and change settings. You can still swipe on the top screen to switch the camera lens. Unfold the phone to go back to the full screen view.

Photos in the Gallery app will also appear on the top portion of the screen in Flex Mode. Swipe left and right on the bottom screen to go through your photos. When using the Phone app, your video calls will display at the top. Prop the phone open to carry on a conversation while you work on something else.

Use Multi Window in Flex Mode

You can use several apps at once on your Z Flip with Multi Window in Flex Mode. Open the Multi App tray to use apps in split screen or popup view, and then leave the phone propped open to check your email or take photos.

Swipe left from the right side of the screen to open the Multi app tray. Hold and drag an app to the top of the screen to open it in split screen view, or drag it to the center to open it in popup view. When using popup view, you can open up to five active apps at one time. Move the windows around the screen or tap one of the icons at the top to change the opacity, minimize the window, or expand it to fit the whole screen.

In split screen view, you can use the top and bottom portions of the screen to multitask. Watch a video on YouTube while sending a message to your friend, or browse your calendar and photos at the same time.

Use the Cover screen on Galaxy Z Flip

Slip your Z Flip out of your pocket for a quick glance at the convenient Cover screen. All it takes isa few taps and swipes on the screen to see your current notifications, battery percentage, date, and time. If you need to start an app or reply to a message, you can immediately view it by unfolding the phone. You can also answer or make calls without opening the phone.

Access notifications and open apps full screen

Just tap and swipe on the Cover screen to check messages, system alerts, and app notifications, all without unfolding your Z Flip.

When the phone is folded and locked, double tap on the Cover screen or press the Side key to turn the screen on. You’ll see the time, date, and battery information. To view your notifications, swipe right from the main screen. When your notifications are displayed on the Cover screen, unfold the phone to see the same alerts on the Lock screen.

If an alert requires you to open an app, you can switch directly to it. Tap the notification on the Cover screen, tap again, and then unfold the phone to jump right into the selected app.

You can also control Spotify and other music apps as well as the Camera app from the Cover screen. If you’re listening to music, swipe left to pause the song or skip to the next track. To launch the Camera app, double press the Side key, and then press either Volume key to take a Quick Shot photo. Unfolding the phone will bring you right to the Camera app if the viewfinder is still visible, and you can see your new photo by selecting the Gallery.

Make or answer phone calls

Quickly answer and receive phone calls right from the Cover screen on your Z Flip. Select the incoming call on the screen, or ask Bixby to make a call while the phone is locked.

When someone is calling you, their name and number will appear on the Cover screen. Tap the Cover screen and swipe right to answer, or swipe left to hang up. Answering from the Cover screen will enable the speakerphone if you aren’t using a headset or Bluetooth audio device.

Bixby can help you make calls without even touching the phone. After following the setup all you have to do to make a call is say "Hey, Bixby. Call Mom."

  1. To set this up, unfold the phone and navigate to Bixby Assistant Home.
  2. Open the app, and then tap More options (the three vertical dots).
  3. Tap Settings, and then tap the switch next to Use while phone locked.
Wireless PowerShare on your Galaxy phone

Share power and charge with Wireless PowerShare

When you're ready to perform a charging trick, here’s how to activate Wireless PowerShare and charge another device:

Wireless PowerShare is ridiculously easy to use. First, confirm your compatible phone has at least a 30 percent charge. Swipe down from the top of your screen with two fingers to show the Quick settings panel, then tap the PowerShare icon. Next, place your devices back to back. You can also charge your Galaxy phone as it charges another device.

You can also charge both devices with one cable by performing the steps above and then connecting the two devices using your included charger. To stop charging, just separate the two devices from each other. The PowerShare feature will automatically turn off after 30 seconds when no other device is detected.

Note: Adjust the position of the devices to ensure their connection is good because the location of the wireless charging coil varies by device. Using Wireless PowerShare may affect call reception or data services, depending on your network environment.

Compatible Samsung devices

Most QI-compatible Samsung devices should work with Wireless PowerShare, but check out the full list of compatible devices just in case. The speed and power of the charge will vary by device.

  • Galaxy Fold
  • Galaxy Buds and Buds+
  • Galaxy Z Flip
  • Galaxy S20 5G, S20+ 5G, S20 Ultra 5G
  • Galaxy Note10, Note10+, and Note10+ 5G
  • Galaxy S10e, S10, S10+, and S10 5G
  • Galaxy S7, S8/S8+, S9/S9+, Note8, and Note9
  • Galaxy Watch Active, Galaxy Watch Active2, Galaxy Watch, Gear Sport, and Gear S3
Your phone’s dust and water resistance rating (IP rating)

Phones with an IP68 rating

Here is a list of all Samsung phones with the highest level of water protection.

  • S20 5G, S20+ 5G, S20 Ultra 5G
  • Note10, Note10+, Note10+ 5G
  • S10e, S10, and S10+
  • S9 and S9+
  • S8 and S8+
  • S7 and S7 edge
  • Note9
  • Note8

Note: S10 5G has an IP69 rating. The Galaxy Fold and Z Flip are not IP rated.